NG
Nadia G
1 reviews | Active since Feb 2015
26 Mar 2015, 09:17
GETTING NO WHERE!
Okay so where do I start.1stly N1 City NEVER picks up their phone!secondly the call centre is just full of empty promises.I purchased a 1GB data bundle on the 24 March but it never came through to my account.I called the call centre,the invoices are under MY name but they still have my dads ID number on their profile so they refuse to help me.I sent through proof of account transfer that was done in 2012 and 2013,a copy of the statement and invoice that has me as the account holder and I got my upgrade at N1 City with MY ID!So my question is why did N1 City do my upgrade without my father,why do the invoices come under my name if I am not the account holder?It is not my fault that your staff did not do their job by updating all the information on the account profile.Until now I still havent got my 1GB or any feedback regarding the account profile.
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MTN South Africa's replyOfficial
01 Apr 2015, 17:52Hello NGon16,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Would you kindly respond to the email that was sent to you with copy of the transfer document as well as the proof of payment for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Would you kindly respond to the email that was sent to you with copy of the transfer document as well as the proof of payment for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 17:52
Official
Hello NGon16,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Would you kindly respond to the email that was sent to you with copy of the transfer document as well as the proof of payment for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Would you kindly respond to the email that was sent to you with copy of the transfer document as well as the proof of payment for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,