1 reviews | Active since Aug 2016
Getting my account sorted and settled with MTN legal department
<p>I am trying to apply for a home loan but there is an issue with my MTN contract where I was billed incorrectly and I am trying to get a letter for the bank from MTN stating that there is some issues and we are busy sorting out but for the life of me I cant get hold of MTN legal department there is no phone number you can only make use of an email address and that person never replies or gets back to me. I am desperate cause the bank can no go on with my application without this letter.</p> <p> </p> <p>Who can I phone at MTN that can help me????????????????</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********