DB
Daryl B
1 reviews | Active since Mar 2009
05 Nov 2015, 14:28
Getting it Wrong
I booked in my Sony Xperia Z3 mini for a repair on 24 Oct '15. The GPS was not working. After no further contact from them, I phoned today (5 Nov '15) and was told the phone is ready for collection. So, I drove the 25km to collect it. When I got home, I tested the GPS while the phone was downloading all the apps, and it was still not working. I checked the job card (ALWIC***), and it showed
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MTN South Africa's replyOfficial
06 Nov 2015, 14:00Hello REACHER2,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
As per our conversation, please take your unit to the nearest centre for reassessment .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
As per our conversation, please take your unit to the nearest centre for reassessment .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 14:00
Official
Hello REACHER2,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
As per our conversation, please take your unit to the nearest centre for reassessment .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
As per our conversation, please take your unit to the nearest centre for reassessment .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,