hC
hayley C
1 reviews | Active since Jul 2017
02 Aug 2017, 13:42
GETTING IT WRONG
<p>I am very tired of speaking to your client service , actually the whole MTN group.</p> <p>been a client for over 9 years, my contract was supposed to cancel aug1 7 , decided to upgrade due to promotion, no feedback on promotion , no delivery on promotion device, this was done in May, its August.</p> <p>I call in and nobody knows what is going on, i cancelled my data device , paid the settlment, MTN took the money towards my debit order, I called in to corect this, the lady then proceeded to cancel he incorrect number( my main number) , so i am expecting a big settlement bill due to an incorrect cancellation.</p> <p>I am very upset , i apoke to TEAM LEADER on 29/07, they said they will call me on the 31st July ( monday) no call , nothing.</p> <p>MTN please cancel my contracts as it was going to cancel in august anyway ( but thought to trust MTN again and upgrade) I should have known better. Please cancel and please collect your device.</p>
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Replies (2)
MTN South Africa's replyOfficial
03 Aug 2017, 13:09Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** (2GB) is now cancelled and the early termination fee paid of R794.81 will be debited via the the system.
Contract number *** will be reactivated again as per the contract signed with MTN Direct.
We have sent the request to MTN Direct Supervisors to intervene with the P10 tablet bundle deal not received, MTN direct confirmed that you have received the P10.
The contact number for MTN Direct ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Aug 2017, 13:09
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** (2GB) is now cancelled and the early termination fee paid of R794.81 will be debited via the the system.
Contract number *** will be reactivated again as per the contract signed with MTN Direct.
We have sent the request to MTN Direct Supervisors to intervene with the P10 tablet bundle deal not received, MTN direct confirmed that you have received the P10.
The contact number for MTN Direct ***.
Kind Regards,
Alice van der Merwe
Best regards,
hC
hayley C's updateReviewer Update
03 Aug 2017, 13:33Good Day Alicia
Thank you for the update, please take note I want my whole contract cancelled with MTN, and you can collect the P10 that was delivered, this has been going on for 3 months , upgrade happened in May , and there has been no communication in reagrsd this promotion, every time i need information i had to call myself.
I have logged a complaint with the CGSO, I do not want to deal with MTN anymore, in reagrds to this complaint , you would rather send an email, instead of giving me a call.
So please , contact and speal to whoever you need to , cancel everything.
hC
hayley C's update03 Aug 2017, 13:33
Reviewer Update
Good Day Alicia
Thank you for the update, please take note I want my whole contract cancelled with MTN, and you can collect the P10 that was delivered, this has been going on for 3 months , upgrade happened in May , and there has been no communication in reagrsd this promotion, every time i need information i had to call myself.
I have logged a complaint with the CGSO, I do not want to deal with MTN anymore, in reagrds to this complaint , you would rather send an email, instead of giving me a call.
So please , contact and speal to whoever you need to , cancel everything.