TH
Tanya H
1 reviews | Active since Jun 2018
16 Jun 2018, 12:33
Getting impatient
Not even deserving a 1 star. Agter having app**** to upgrade. I had to wait 3 weeks to get the new combo deal. Now I have finally collected the phone but now had to do a new application for a sim card that will not be costing me any money. Having spent more than 5 hours in the shops this is getting to either consultants whi cannot do their work or MTN who is not up to their normal standards. MTN you are wasting my time and money having to travel to and from the store.
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MTN South Africa's replyOfficial
19 Jun 2018, 09:35Dear Tanya,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Will you be able to supply me with more information regarding your complaint so I can address and resolve this asap. You will receive an email from me shortly regarding this matter.
We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me directly at ***.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply19 Jun 2018, 09:35
Official
Dear Tanya,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Will you be able to supply me with more information regarding your complaint so I can address and resolve this asap. You will receive an email from me shortly regarding this matter.
We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me directly at ***.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,