1 reviews | Active since Aug 2016

30 Aug 2016, 10:08

Getting documents from the call centre is IMPOSSIBLE!!!!

<p>I am trying to get a proof of contrqact or Proof of purchace from MTN, but it is impossible,</p> <p> </p> <p>Call 1 and 2: they said that they cannot help me, but will come back to me within 24 hours. NO RESPONSE, BOTH TIMES.</p> <p> </p> <p>Call 3 - 5 they tried to help me, but could not manage to spell my email address correctly, send the actual document to me - THIS IS THE SAME EMAIL ADDRESS THAT THEY USED IN THE VERIFICATION QUESTIONS.... !!@#$!@ ********** At this stage I got the email address of the person who said he would send the mail to me - Alroy van Ross Managed to misspell the name of one of the larges and well known companies in SA. Well done to you too.</p> <p> </p> <p>Call 7 said there is no way she can help me I have to go to a store. </p> <p> </p> <p>I other words you waste your time if you phone the absolutely USELESS MTN call centre. I did not ask to be ported to this useless company when Autopage closed their doors, but I still have to wait out my contract before I can move to a propper cellphone provider again.</p> <p> </p> <p>YOUR CALL CENTRES ARE USELESS MTN!!!!</p>

0
Replies (2)
's update31 Aug 2016, 08:42
Reviewer Update

So I went to an MTN shop as the help desk suggested, but to no avail, they can also not proof that I have a contract with them. I made 3 more calls to try to get this proof as I need it for an insurance claim, on the 10th call Shanice Rayners said she can help me and sent me a document that I signed 7 YEARS AGO to activate Roaming on my contract.

I am seriously questioning the level of training and common sense of the MTN help desk employees.

MTN South Africa
MTN South Africa's reply31 Aug 2016, 22:24
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have requested the documents for the contract that was activated on 2016-01-19 to be emailed to you.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,