getting different stories from call center agents

My account were in arrears due to personal circumstances. How ever the moment that my money become available, we did bring it up to date, paying more on the account as we were supposed to. The first agent that we spoke to, sold us a story that our phones would be reconnected within 24 hours after payment was received. That never happened. After more than the promised 24 hours I phoned call centre number again on the 808 number and spoke to Ayanda Chauke. She said that it would take 10 to 14 work days for us to be reconnected again. I asked to speak to a supervisor, and was informed the supervisor went home??? How is that possible? A call centre not having a supervisor on duty when the centre is operational? Why must it take 10 to 14 work days to reconnect my cellphones to the network? I am a MTN customer since 1996 and have always thought very highly of this company. But surely in this day and age my cell phone can be reconnected quicker than the said 10 - 14 work days??? Come on MTN you keep on telling us all you are the better connection!!! Prove that to me!