1 reviews | Active since Jun 2016
getting debited for a contract I don't have
<p>CAN SOMEBODY </p> <p>help me I'm so ****ed of at the moment I DO NOT have a contract with MTN I'm on prepaid and I'm still getting billed </p> <p> </p> <p>On the 31 October 2016 an amount of 367.63 was debited </p> <p> </p> <p>30 nov 2016 569.98 was debited </p> <p> </p> <p>1 Jan 2017 581.00 was debited I mean this is unacceptable MTN is the worst service provider I contacted the call center in the beginning of Dec to query the Nov amount up till today someone is getting back to me I mean I can't be getting debited for something that I don't even have when I was with auto page I never have all this problema MTN SERIOUSLY HAS NO CUSTOMER SERVICE HOW DO U AS A COMPANY JUSTIFY DEBITING SOMEONE ACCOUNT WHEN THEY CANCEL THERE CONTRACT </p> <p> </p> <p>I want answers and I want is fast I want someone to call me and I don't want to wait for 24 &48 hours you'll quick to take money </p> <p> </p> <p> </p> <p> </p>
Good day Hema
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Good day Hema
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***