BH
Badrah H
1 reviews | Active since Aug 2013
10 Jul 2015, 08:48
GETTING CUT OFF
WHY IS IT THAT EVERYTIME YOU CALL THE CALL CENTRE YOU HAVE TO HOLD FOR AT LEAST AN HOUR, ALSO YOU GET CUT OFF AND HAVE TO RETURN THE CALL EVERYTIME. <br> <br> i CANNOT RECHARGE MY DATA ON THE *141*2# OPTION BECAUSE NOBODY WILL FIX IT FOR ME AND THE CALL CENTRE KEEPS ON TELLING ME THEY SEE NOTHING WRONG. SO I HAVE TO CALL IN ALL THE TIME TO RECHARGE AND THIS IS ANNOYING. ALSO YOU GET CUT OFF. <br> <br> ITS RIDICULOUS TO HAVE TO CALL ALMOST 5 TIMES IN ONE MORNING TO GET ASSISTANCE.
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 15:20Hello buddy h,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the strike our services were interrupted and our customers have been affected we sincerely do apologise. According to our records you have been assisted with your data query.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the strike our services were interrupted and our customers have been affected we sincerely do apologise. According to our records you have been assisted with your data query.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 15:20
Official
Hello buddy h,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the strike our services were interrupted and our customers have been affected we sincerely do apologise. According to our records you have been assisted with your data query.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the strike our services were interrupted and our customers have been affected we sincerely do apologise. According to our records you have been assisted with your data query.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,