RW
Ryan W
1 reviews | Active since Oct 2017
30 Nov 2017, 07:09
Getting charged for " Goodwill gesture "
I had a problem where my day data got used instead of my night data. I got a message after posting a complaint that as a gesture of goodwill i have been given a 2gb data bundle SMC/ ********** 8437.
Now i receive a message saying im due with R1388. Normally my bill is R1148.
So after phoning in I find out I was charged for the 2gb. How the hell does this happen im really starting to lose faith in Mtn or is it just *********** people that work there.
Im really ****ed because I have to waste time phoning in to sort this out and no one can help me sort it out three calls later and no feedback just we will escalate it to billing department
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MTN South Africa's replyOfficial
30 Nov 2017, 08:45Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have passed a credit against the 2GB goodwill charged for the 2GB bundle
The credit will reflect next Monday to the account.
Kind Regards,
Alice van der Merwe.
Best regards,
MTN South Africa's reply30 Nov 2017, 08:45
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have passed a credit against the 2GB goodwill charged for the 2GB bundle
The credit will reflect next Monday to the account.
Kind Regards,
Alice van der Merwe.
Best regards,