TK
Theo K

1 reviews | Active since Mar 2010

04 Aug 2015, 22:50

Getting charged for calls on MTN Sky

After battling for since 8th July 2015 to migrate to MTN Sky package, it was finally done on 2nd Aug 2015.<br> Now I have migrated to Sky, and I am still charged for calls - R 130.69 since the migration.<br> <br> Phoning the call centre is not only a nightmare to get thru, but nothing gets done.<br> <br> Also, Since I requested a migration on the 8th July, surely MTN has slipped up, and I should not be held responsible for the lack of service and excuses. <br> <br> If the Sky package is unlimited phone calls, smses and 10 Gb data, why am I been charged out-of-bundle rate for calls.<br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Aug 2015, 11:21
Official
Hello Trical,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ;***