GETTING CHARGED FOR A *****ULANT ACCOUNT OPENED UNDER MY NAME

On the 25th of April R4011.56 was deducted from my bank account from MTN. I don't even have a MTN contract or Prepaid SIM registered under my name. I had the bank reverse the payment as this was clearly a mistake on their part and reversing the payment i had to incur bank costs. I couldn't get hold of MTN Customer Service and eventually had to ask someone who uses MTN to use their phone - i was then asked to physically go to the a MTN store with my bank statement to rectify the error. So on the 30th of April i went to the MTN store at president square and after waiting almost 45 minutes for assistance was advised that i also need to submit an affidavid which i could have done prior to going to the MTN store had the *********** customer service agent advised me to. I got the affidavid and then had to wait in line again to submit the forms - i was then informed that the account was opened in my name and had my information but not my signature or contact number - how was RICA done and how did the person who opened the account pass the ID check? Or even the proof of address with my name on it?? Not only did i have to waste my time to submit the documents - filling out forms driving up and down to the bank to get statements and to MTN then to police station then back to mtn but also have additional bank costs for reversing a payment which was never due by me - i got a reference number of: *** but have had to feedback. I am the victim *****, yet i have to now proof that i didn't apply for this account - I expect a full refund of all the bank charges and any future debit orders to be cancelled and who is going to reimburse me for my petrol?? This is insane - how the hell did someone open an account on my name and passed all the checks? and i am left out of pocket