WH
Wichert H
1 reviews | Active since Mar 2016
15 Mar 2016, 14:50
Getting billed for out of bundle rate tarrifs
About a year back I took out a MTN data contract. There was never a problem until last month(Feb 2016). When I took out the contract I told the MTN sales person I want a top up contract. Meaning that when my contract data expires you have to go and buy a data voucher and top up the contract. The reason for this is that I heard stories of ridiculously high bills for when you go over your limit. Now that is exactly what happened. The beginning of the month there was an additional deduction of R1216 on my account. Upon phoning MTN they informed me that it was data charges. I was shocked as I thought it was a closed top up contract.
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MTN South Africa's replyOfficial
17 Mar 2016, 23:48Hello Wichert,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra usage because the usage limit for the number was not set to R0.00. The limit for the number was R1200.00, this is the amount that was available to use for extra usage/charges. The number has been migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra usage because the usage limit for the number was not set to R0.00. The limit for the number was R1200.00, this is the amount that was available to use for extra usage/charges. The number has been migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply17 Mar 2016, 23:48
Official
Hello Wichert,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra usage because the usage limit for the number was not set to R0.00. The limit for the number was R1200.00, this is the amount that was available to use for extra usage/charges. The number has been migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra usage because the usage limit for the number was not set to R0.00. The limit for the number was R1200.00, this is the amount that was available to use for extra usage/charges. The number has been migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***