SM
Sbusiso M
1 reviews | Active since Apr 2012
27 Oct 2015, 08:50
Getting Billed for Cancelled Contract
I called in about 4 times now to get my contract cancelled and every time I get told they will escalate it. 2 months later I'm still getting billed for the same contract! This is ridiculous service MTN. I would like this contract cancelled immediately and a refund for my premiums that was billed.
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MTN South Africa's replyOfficial
29 Oct 2015, 10:32Hello smntungwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled on 27/10/2015. A credit request for R210.00 has been sent for approval for invoice dated 13/10/2015 for late cancellation.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled on 27/10/2015. A credit request for R210.00 has been sent for approval for invoice dated 13/10/2015 for late cancellation.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 10:32
Official
Hello smntungwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled on 27/10/2015. A credit request for R210.00 has been sent for approval for invoice dated 13/10/2015 for late cancellation.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled on 27/10/2015. A credit request for R210.00 has been sent for approval for invoice dated 13/10/2015 for late cancellation.
Regards
Thabelo
REQ:***
Best regards,