Getting billed for a contract that doesnt even exist
<p>Hello</p> <p> </p> <p>Years ago, i took an iPhone 5c with MTN via Nashua which was not closed after the agreed 24 months contract. No problem, i decided to go have the contact cancelled once i learned that the contract was not to be cancelled automatically. When i got to the MTN Store in Middleburg, I was told that i would have to pay a certain fee first, which i did! And,to my understanding was cancelled. Even the woman confirmed it that very day. To my shock, I have recently heard from some lawyer who called to inform me that I owe MTN to the upward of R7000,00+ for a contract sim card that i long had cancelled in Middleburg. I called the simcard yesterday and the number does not even exist. Once again MTN is trying to rob me, Please Help!</p> <p> </p> <p>the number is ********** 123</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
NOTHING WAS DONE!
IM STILL GETTING HARASSED BY SSD & Associates
NOTHING WAS DONE!
IM STILL GETTING HARASSED BY SSD & Associates
