Getting an Invoice with IMEI - IMPOSSIBLE with MTN

On Tuesday, 01 September 2015- I took my cellphone (Samsung S4) to SAMSUNG Smart Care Centre for the screen to be repaired- they are willing and ready to assist however they require an invoice from MTN that has got the IMEI number of that handset but based on the manufacturing date, the phone is out of warranty.<br> None of the 3 stores I visited (Nicolway, and both stores in Fourways Mall) could assist. I then tried to contact their Head office where I dealt with Lailani who also could not assist. Linda Sojola at the customer care line did send a query to the channel queries dept on 02 Sep, they were meant to get back to me within 48hrs and I still have not heard back from them.<br> My frustration is that all of these people are trying to help but not one of them seems competent enough to resolve my problem. They have given me invoices without IMEI number , I am tired and highly frustrated of following up and chasing MTN to do thier jobs.<br> I JUST NEED AN INVOICE WITH THE IMEI NUMBER for my Samsung S4 purchased in 2013. As a loyal customer for over 5 years I find it appaulling that this is how i am dealt with, it would be greatly appreciated if someone would get back to me URGENTLY!!!!!!