Getting a contract with MTN Direct? Save yourself

I have had the misfortune of dealing with one of the worst teams at MTN Direct for some time now, to the point where I shall not be renewing any of my 4 contracts.

I opened my third contract with MTN after some seamless and friendly encounters with MTN with MTN - albeit through a franchise. Within two months, my phone developed a fault. To date I have had the same fault with all of the replacement devices MTN has given me.

What's worse is the fact that the team I have had the misfortune of dealing with - led by Louise Green - have been *********** and rude. Furthermore, this team has **** to me, failed countless times to fulfil the promised call backs (I have only had two to date), they have given me the runaround - with supervisors being in meetings, on lunch or tea breaks or simply not in - and any request to speak to a manager has been met with some or other excuse.

Dear MTN, please deal with the incompetence of this team, they are driving customers away.