get yOur accounts DEPARTMENT SORTED

Where do i even begin?Sept 2021 upgraded an over 10 yr contrac***** for 2 cellphones. 1st delivery happened and immediately saw handset was defect after almost 2 weeks of back n forth and calls etc, arrangements were made to uplift handset that came With a free Tab(MtN PROMO). waited almost another month before it was taken and then another few days before it was received another 2 weeks before they delivered a replacement. in the meantime the 2nd handset that was initially approved had to be reapp**** for and then after all the hassles delivered week later. problem handset was finally sorted by end Nov, in the interim we were still paying the new contract invoices. they messed that up as well. until today they have not reversed the fees they charged for the supposedly free Tab(R154/month extra) . we chat to them so often asking to pls rectify. then we were charged for upgrade fees etc. in jan we stopped the debit order as it was 3 x the agreed amount. called them to rectify and give us correct amount. then was told we were in arrears from APRIL2020. SENT POP. still not allocated, we paid the instalments as per contract and now we told they havent received dec/jan payment. now we have to go emailing and sitting on 1 hour calls again to rectify explain etc. beyond frustrated. and we are still paying for the free Tab