Get the facts! Alice and Mike

Firstly you guys are arguing with me but don't even have the facts right about my contract! Let me give you a bit of education here. You're services are up to ****. I have never had problems with MTN, but lately it's been ridiculously ****. I did an upgrade almost 3 years ago meaning my contract is a 36 month contract and NOT a 24 month contract. I have phoned customer care on 808 before it changed to 135. Without talking to anyone I chose the upgrade date option which said 31 July 2018. It has said 31 July 2018 since the year I did my previous upgrade. Then when I wanted to upgrade in store I was told to come back 1 Aug 2018 to do the upgrade on my 36 MONTH CONTRACT, which will then be due. How can an upgrade change from 31 July all of a sudden October? I have a customer for years! Now you guys start making my life difficult. I'm considering on canceling ALL my contracts with MTN and taking mu business else where. I have 4 contracts and I am sure that I can find better service elsewhere! I want to do my upgrade on the date provided! Which was yesterday. I was told over the phone when I queried my upgrade date due to the stores answer and was also yet again....on a recorded call.....that 1 Aug will be the upgrade date. Don't care how it's done. I want my upgrade!