AN
Abrie N
1 reviews | Active since Aug 2012
14 May 2015, 14:45
get charged for a phone i dont have
mtn send me a contract phone that i did not want and i send it back to them and about six months later a lawyer phoned me and said i have to pay my account. i told them i do not have the phone and i did not activated the account. it is now almost a year that i'm trying to find out what is going on, and till to day no-one phone me back from mtn or the lawyer company.
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MTN South Africa's replyOfficial
15 May 2015, 15:57Hello Abrie Nagel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply15 May 2015, 15:57
Official
Hello Abrie Nagel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract was cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***