1 reviews | Active since Oct 2015
get 30GB free data if you upgrade - LIES
My experience with Rondebosch Cape Town branch has been utterly disappointing. From the inception of my contract upgrade I have received rude and unprofessional treatment. I have sent emails to the Branch Manager Akeelah Anthony, who has no desire to be either professional or provide any level of service. The Area Manager has not responded to me. The call centre keeps on redirecting me back to the branch. Customer service keeps on redirecting me back to the branch. No one seems to be able to activate the free 30 GB data service for me, which I confirmed I will receive once I upgrade with Akeelah Anthony. I have reverted to Facebook and Twitter and this platform in hope that someone on the websphere will be able to assist me.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We have escalated this matter to the relevant department for urgent assistance. We will update you once your bundle has been loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We have escalated this matter to the relevant department for urgent assistance. We will update you once your bundle has been loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***