General poor regard for clients

<p>I'm going to keep this short as I've explained myself to countless 'customer service ' consultants already .</p> <p>So I loaded data via FNB banking app as I normally do. For the first time, I don't get it , and call in to enquirer .</p> <p>i get told the normal 2-24 hour story and my number to be reset.</p> <p>so I wait , and nothing , call in again and advised it was going to be done again ... </p> <p>Then I get told to call fnb , my money has been deducted already , so all I wanted to know is if I got it or not , it could have been used on updates Etc, which I don't mind , but I just need to know.</p> <p>anyway I get told by the first consultant they saw the data, then by another two they didn't see it ..no comment on that </p> <p>then I had to wait for return call the next day to see if the 24 story pulled through ... No call </p> <p>I call in AGAIN and consultant is sick , nobody else can help me ... </p> <p>At this stage I couldn't be bothered any longer , so I requested a cancellation quote in my account .</p> <p>808 says I should expect a mail in 3 to 5 working days form retensions , no prizes for those who guessed I didn't get that mail .</p> <p>call in again , matter will be escalated AGAIN , and I must wait ... Every time I call in, is not a pleasant experience , not sure what more to do really , it cant be that hard MTN..</p> <p>Please can you live up to the term SERVICE PROVIDER and assist your client </p> <p>cell: ********** 866</p> <p> </p> <p> </p> <p> </p>