Gem of a person restores my faith in telecomms

I went to one of the MTN stores at Clearwater Mall to upgrade my mobile contract. I usually loathe this process as it is time-consuming, and the multitude of choice leaves me confused. The assistance I received at Store 1 was less than satisfactory and I chose to go to the other MTN SP store (store 180B), where Katlego Nchoe served me. He had such a positive attitude, more than willing to find out every piece of detail I required (which was A LOT), and humble enough to tell me when he didn't have the answer and promptly looked up information for me. He spent a lot of time with me explaining different packages, how extras could be structured to accommodate my particular needs, kept the mood jovial and friendly and did the job CORRECTLY and WITH A GREAT ATTITUDE.<br> <br> I hope that Katlego's performance is measured on service quality and customer satisfaction rather than throughput time. Our only frustration with the process was that the upgrade IT system and the invoicing IT system didn't seem to \talk to each other"easily"