JB
Jacobus B
1 reviews | Active since Jan 2010
28 Apr 2015, 14:01
Geen Terugvoering op 2 Emails
Na 2 emails op 17/4 en 25/4 na Customer Care, waarin ek klagte ingedien het oor 'n debietitem op my rekening wat volgens my foutief is, kry ek net GEEN reaksie nie!!!!!!. Dit terwyl hulle \automated reply"beweer navrae sal binne 5 werksdae beantwoord word - myne is nou al 8 dae uitstaande. Ek het vanmiddag ook die Call Centre gebel"
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MTN South Africa's replyOfficial
11 May 2015, 15:56Hello hesko,
We do apologize for the breakdown in service and for the delayed response to your post.
We have now had a look at your invoice dated the 13th of April 2015. We see that you were charged R39.35 excl. VAT for packet switch data call charges.
These charges are generated after you have used up your 2GB data bundle that you receive every month on the 14th of each month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response to your post.
We have now had a look at your invoice dated the 13th of April 2015. We see that you were charged R39.35 excl. VAT for packet switch data call charges.
These charges are generated after you have used up your 2GB data bundle that you receive every month on the 14th of each month.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 May 2015, 15:56
Official
Hello hesko,
We do apologize for the breakdown in service and for the delayed response to your post.
We have now had a look at your invoice dated the 13th of April 2015. We see that you were charged R39.35 excl. VAT for packet switch data call charges.
These charges are generated after you have used up your 2GB data bundle that you receive every month on the 14th of each month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response to your post.
We have now had a look at your invoice dated the 13th of April 2015. We see that you were charged R39.35 excl. VAT for packet switch data call charges.
These charges are generated after you have used up your 2GB data bundle that you receive every month on the 14th of each month.
Regards
Tim
MTN Complaints Management Team: REQ:***