1 reviews | Active since Mar 2018
Gatvol with MTN
I'm currently gatvol with MTN services from last year December I've been getting bad experience with them. I would load R90.00 airtime to buy 2 weeks data bundles but will be unsuccessful due to my airtime being insufficient and when I check airtime balance it would show R70 or 79 and when I call their customer care line would be told it because my mobile data was on which was not true, this occurred more than 2 occasions. As it if that was not enough boom, yesterday 4/03/18 I loaded a R30.00 airtime which I did not use only to receive the following day an sms informing me that I have used up my non-expiry airtime and when I checked my airtime balance is 0.00. I then contacted their customer care line only to be told they need to speak to my husband since the contract is under his name for security verification right now he's at work and now am being inconvenienced for a technical error on their part. I loaded that airtime to make calls today but unfortunately can't. All want is my airtime back and from all this headache and re-occurring unpleasant experiences they have lost a customer. I want my airtime back
Dear Thandeka ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
What we have picked-up while doing our investigations is that you have content subscription that takes your airtime when you recharge. You can manage these content charges by using the USSD code *141*5# and selecting option 4. if they are still active than you will be able to cancel them.
Please note that we have loaded your number with R50 airtime as a goodwill gesture to show that we value you as a customer of the Bozza Network.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Thandeka ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
What we have picked-up while doing our investigations is that you have content subscription that takes your airtime when you recharge. You can manage these content charges by using the USSD code *141*5# and selecting option 4. if they are still active than you will be able to cancel them.
Please note that we have loaded your number with R50 airtime as a goodwill gesture to show that we value you as a customer of the Bozza Network.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,