dK
duduzile K
1 reviews | Active since Aug 2012
11 Feb 2015, 06:14
Gatvol of mtn
I bought sony erricson xperia 2013 May within the first year was taken to service centre for software problems , november 2014 taken in again for software problems but this was the worst cause I only got my phone back end of jan after fighting going back and forth with the quotation they rushed to give not for the main complaint but for a charging port cap the next but the sad part my phone comes back witha cap on the charging port but on its arrival to me its not even switching on its worse than when I took it in <br> Now i took it back to the centre and there has not been communication its just quiet .Mtn kante what is happening theyjust dont gve a damn about their clients anymore
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MTN South Africa's replyOfficial
20 Feb 2015, 12:01Hello dkcutey,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
We note however that the details of the device have been left out in this post for us to investigate and advice accordingly. Please contact the Repair Centre Hub with the IMEI or the Job card number on *** for the detailed history of the repairs including the photographs of the handset before and after repairs.
The number is available from 8-5pm weekdays only or email to ***
Kindly note that the handset will be replaced only if it passes the warranty assesment per the manufacturer's guidelines and mandate on warranties.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
We note however that the details of the device have been left out in this post for us to investigate and advice accordingly. Please contact the Repair Centre Hub with the IMEI or the Job card number on *** for the detailed history of the repairs including the photographs of the handset before and after repairs.
The number is available from 8-5pm weekdays only or email to ***
Kindly note that the handset will be replaced only if it passes the warranty assesment per the manufacturer's guidelines and mandate on warranties.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply20 Feb 2015, 12:01
Official
Hello dkcutey,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
We note however that the details of the device have been left out in this post for us to investigate and advice accordingly. Please contact the Repair Centre Hub with the IMEI or the Job card number on *** for the detailed history of the repairs including the photographs of the handset before and after repairs.
The number is available from 8-5pm weekdays only or email to ***
Kindly note that the handset will be replaced only if it passes the warranty assesment per the manufacturer's guidelines and mandate on warranties.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
We note however that the details of the device have been left out in this post for us to investigate and advice accordingly. Please contact the Repair Centre Hub with the IMEI or the Job card number on *** for the detailed history of the repairs including the photographs of the handset before and after repairs.
The number is available from 8-5pm weekdays only or email to ***
Kindly note that the handset will be replaced only if it passes the warranty assesment per the manufacturer's guidelines and mandate on warranties.
Regards,
Nomonde.
REQ:***