Gatvol client

I app**** for a S6 edge 64GB Green 29/12/15,was told told I would get an sms once my application has been approved.Went by tbe next day to check the progress,was told I had to fill another form as my application wasnt complete.They didnt bother to contact me & inform me.Each time I had to call them to check on my application,not once did I receive a call from them.Called on the 13th of Jan to find out what was happening since its been 2wks,was told that my application was open for to long &that it had been cancelled.Surprisingly later that day I was told that my phone had arrived.Collected the phone on the same day,got insured& asked for a simswap &was told it would be activated within 24hrs, that didnt happened called to inform them tben later that day it was set, I was unable to use the device for 2days because the simswap was not activated.Then I noticed a fault on my phoneon the 3rd day, took it back&was told they cant do anything &that I had to wait for assessment but this was still within the 7day window.No contact from them I had to call them each time.I got another phone on 17/02 on the 19th the phone went blank and was very hot. I have run out of patience I am gatvol&angry