GP
Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
12 Aug 2019, 17:29
Gatvol
So July not all my data was loaded. I spoke to Itumeleng and she said 2-24hrs and it's been a month no help nothing is sorted. Then Portia Viljoen contacted me, I emailed her back and it's been 13 days still no response. this month my 2.75gig provisional data is not loaded. MTN is taking me for a doos
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MTN South Africa's replyOfficial
23 Aug 2019, 14:44Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email advising you of the data which was loaded and have credited you with the data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email advising you of the data which was loaded and have credited you with the data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply23 Aug 2019, 14:44
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email advising you of the data which was loaded and have credited you with the data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email advising you of the data which was loaded and have credited you with the data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,