GP
Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
06 Aug 2019, 17:25
Gatvol
***
I'm still waiting for the response on my email that I send you due to your response below. It has been 8 days since the email was send and I'm struggling with this issue has been going on since the 12th of July.
Please note that your data was loaded in 5gigs per time meaning it was 5GB X4
However the screenshot reflects that you had 9.75GB of data was available at 04:31AM.
I will credit you with 250MB of data as any usage at that time should have been depleting from your night express data bundle.
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MTN South Africa's replyOfficial
26 Aug 2019, 08:48Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this query has been resolved on our side as per the last email sent to you on Friday last week.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this query has been resolved on our side as per the last email sent to you on Friday last week.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply26 Aug 2019, 08:48
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this query has been resolved on our side as per the last email sent to you on Friday last week.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this query has been resolved on our side as per the last email sent to you on Friday last week.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,