Gatvol

Well, not only did I get a ****le and laptop package deal which was not compatible, paying over 6 months for something that did not work; just to be told that I am out of the 7 day insurance cover...but I get a new contract/upgrade cell phone which I can't use because the sim cards are not compatible! Now, you may ask yourself; why so long to fix the problem? I live on a mountain where transport and in my case; time; is a problem. So when I got a chance to finally get to the store in Hemingways I left with false hopes. The clerk had made assurances to rectify the matter but obviously, limited by modern business ethics and personal distractions was not very successful. Though an equal portion of the lack of accomplishment is also due to company protocols. SOP's and good old fashioned bureaucracy. The matter that really tickles me is when I sent a colleague to help pick up the proposed arranged goods he was treated with disregard and shunned around for over 30 minutes with his pregnant wife on hand. Nice! I will put it the same way I had explained to the manager at Hemingways mall MTN; "I am 'gatvol' of the customer service I have had to experience from MTN and it bothers the **** out of me that I should have to be so irate as to think about moving to Vodacom. Really?! Ever since cellular came to South Africa I have been with MTN but should my disappointed still remain when my contract expires I will move over to another network!" To this, the manager played her part consoling and apologising with Academy Award style; to no avail days later as I still have no result. Wow, great business s****s. Thanks a lot guys.