gatvol

<p>on 26.08.2016 i puchased 1G of data and received an additional one free=2G. by 04.09.2016 I had 0MB of data. I called youu call centre and spoke to Oscaar Phakathi who was more interested in arging with me than assisting me - appalling. his supevisor stepped in and appearantly logged a call with our technical team to explain to me where my data went, im still awaiing feedback- needless to say appaling.</p> <p> </p> <p>now before you give me some ****y stoy of how my phone sed up all that data as i was driving to work with my celluar data on (not using the phone) can i highlight a few discrepancies with that story.</p> <p>i have used teh same phone for 3 years and have NEVER consumed so much data in such a short space of time , even when i actively updated my apps and watched u-tube video, which was not the case this time.</p> <p>i used my phone for whats app and facebook only and i havent spent longe than 15 on them</p> <p>i recieved promotional data (100MB) on 05.09.2016 and tto my suprise only use 25MB on that same day, utilizing my data in more less the same manner as the week when i consumed 2 000MB of data.</p> <p> </p> <p>therefore i want a detailed report on what i supposedly used data on and betetr customer secvice.</p> <p> </p> <p>no wonder everyone i know has either left MTN or is planning on doing so! yyour pathetic service is inspiring even your loyal customers to look for service else where</p> <p> </p> <p> </p>