gatvol

My wife upgraded her phone to Samsung S6 about a month ago. After 3 weeks the phone froze and we took it to the East rand mall branch. now look I understand the OBF and repair policy,no problem... BUT when my wife went to find out what to do the staff member answers his personal phone while assisting her, the manager looks and act like he does not give a ****.. they dont call and say there is an delay when I took the phone the lady was helpful and told they will most likely replace the phone. now we just fitted a glass cover from samsung (R450) NOW THEY JUST SAID THEY CAN NOT REPLACE THE COVER... so we wasted R450 because of the phone being faulty?? surely you guys can replace that?? now after 15 work days still no phonecall, when we went there they said they are offline they can not replace the phone yet.. Now its not my ****ing problem, you guys do not bother to just phone.. now they do not have a gold phone and same offline ********... they keep saying they will ask the manager but apparently he is never there to ask.. the service is useless in that store.. i want the phone on friday and dont care where and how.. MTN east rand mall is been useless for years now!!!