1 reviews | Active since Jan 2015
Gastly service without an ammicable outcome
The level of service delivered by MTN personnel is appalling and below standard. I called today with the hope to be assisted but was sent 7 times from pillar to post. Every time telling me that they cannot assist me I must dial *** - but when dialing that number the same process starts from fresh! I have tried multiple times but the level of service and the value that I felt as a client just drops below zero! Also how very convenient for MTN to adjust your account as they see fit without proper notification and only a year later was this realized and now the client is left with the brunt of their error! R3951 worth of error! I am so sick and tired of unqualified, stupid duds sitting at the ends of your call! MTN can seriously shape up or ship out!!
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you but no availability.
Please take note your previous debit orders returned unpaid. The account changed to cash method as per your request. The account balance on the 20-3-2015= R1026.59 payment for R388.59 received. The account balance then R638.00. Invoices added for April 2015, no payments received from April to January 2016. The reason for the balance of R3918.00 is due to no payments done to the account.
Sim swap cannot be done if the account is in arrears. Please contact the 808 call center to assist you with the payment arrangements. The account is in 90+ days and will be handed over to the legal department.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you but no availability.
Please take note your previous debit orders returned unpaid. The account changed to cash method as per your request. The account balance on the 20-3-2015= R1026.59 payment for R388.59 received. The account balance then R638.00. Invoices added for April 2015, no payments received from April to January 2016. The reason for the balance of R3918.00 is due to no payments done to the account.
Sim swap cannot be done if the account is in arrears. Please contact the 808 call center to assist you with the payment arrangements. The account is in 90+ days and will be handed over to the legal department.
Kind Regards,
Alice van der Merwe
***