CB
Cameron B

1 reviews | Active since Jun 2015

25 Apr 2019, 09:10

Gamer+ an MTN data theft **** in spite of their denials

I am not sure why my entry is reflecting Gamer+ as a new business entry so I have switched my complaint to the real culprit, MTN Marketing. I Googled "Gamer+" after my cellphone was hacked twice in 5 days and all my airtime ******. And here on HelloPeter I find multiple complaints from MTN customers have been ****med by them. On the second occasion I spoke to a "Customer service champion" this morning to have the subscription cancelled -- this after blocking subscription services failed. She told me it had nothing to do with MTN and the subscription was activated, and "renewed" in the space of 6 SMSs in two minutes, by a "WASP" company on 011- ********** . Now I read in a dialogue between a customer and one Kevin of MTN Marketign who wrote an apology. I logged on 10 minutes later to find a Hlengiwe with the same complaint and MTN's reply restricted. I am 62 years old and if MTN was in any way able to hack my personal profile they would know I do not play games, in fact my data is permanently switched off. I shall be lodging complaints with MTN for a refund of my ****** airtime adn ICASA and I would encourage othes ****med in the same way to flood ICASA. I shall also be visiting SAPS to open a case of data theft.

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Replies (1)
CB
Cameron B's update26 Apr 2019, 10:39
Reviewer Update
Good day Zanele, As I opened your reply I receive two more SMSs from 39634 saying I have successfully subscribed....I have been sitting on your 135 helpline for 20 minutes. The consultant says there are no subscription services showing but is unable to explain why I am still receiving these messages after blocking all subscription services. In the first two hacks on 19 and 24 April I lost R60 and R12 respectively before the services were cancelled on 135. Your goodwill does not compensate me for the airtime you stole, not to mention the time and distress it has caused. I have now been advised there will an internal investigation and given a ticket no SMC/ ********** 7169 with a promise of feedback in 24 hours. This is a disgrace.