AY
Ayanda Y
1 reviews | Active since Dec 2016
16 Dec 2016, 10:45
Galeria
<p>I got a contract with MTN last year December been paying good when I decided to change my payment from debit to cash the lady who had assisted me gave me the wrong dates to pay next month my acc was suspended when I called MTN they said I had been a wrong date of which the correct one was the 1st. Months later lost my job and couldn't pay I have been oweing for 4 months now they call me and say I owe them 11 000 3 months earlier I had called to find out as to how much I'm oweing she said I'd have to call legal tried and tried with no luck. How do I fix this?</p>
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MTN South Africa's replyOfficial
26 Dec 2016, 17:26Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply26 Dec 2016, 17:26
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,