Gaatvol

MENU **** service A review of MTN by t-mama-galaletsang-hunadi on 30 Nov 2017 Like Share Comment Report Supercharge Convert **** service I was debited an amout of R909 by mtn and i dont have any contract with them or any connection with them. when i asked Thembelihle why my account was debited she told me i activated a sim card with them, but they cant provide me with the details of who i spoke to and they cant even send me the rwcording of that conversation. Instead they want me to go an do an affidavit to say i didnt sign up for that service

Official private business reply Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have removed the debit order and placed the account on cash. The sim card has been suspended.

To resolve the complaint we required the affidavit and clear ID copy to be send to us stating on the affidavit that you have never requested or singed the contract with MTN.

Please forward the documents to me **********

Kind Regards,

Alice van der Merwe

t-mama-galaletsang-hunadi: I'm still not satisfied with the way MTN is handling this matter, now I get calls non stop from the MDB agents telling me that I owe an MTN account, yet I was advised the Sim card has been suspended, what the **** is this? i sent all the necessary documents to Alice and guess what, she never bothered herself to respond to my email to date and now I have been handed over to the lawyers, oh wow this is so great. The lady from MDB confirmed some address I don't even know and according to their records that's where I reside and she's got the nerve to tell me that they wont stop calling me until I pay the account, for the last time i don't have a ****en account with MTN, this is ***** and I want it sorted out and i want my name cleared. I don't know what the problem is because I've sent the requested documents.

If i dont get a response i'm gonna take it to the Ombudsmen