ST
Simone T

1 reviews | Active since Aug 2012

06 Jul 2015, 11:55

FW: Account No: N***

Dear Sirs,<br> <br> I cannot get statements and invoices out of MTN - All account details have been checked with MTN and are correct but still do not receive invoices & statements on a monthly basis. Every month I have to chase Customer Service & the Business Centre to try and get accounts e-mailed to me. This has been going on since December & MTN still have not sorted it out. It is the 6th July & I am still missing June & July invoices. All my correspondance is being ignored and now all my e-mails have been returned from MTN due to the mail box being full. I urgently require someone at MTN to sort this matter out ASAP as this is a large account & cannot carry on every month without receiving these accounts.

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Jul 2015, 10:56
Official
Hello Tenwick,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service.

Please be advised that this matter has been escalated to the relevant functional team for resolution, your reference number is REQ:***.

Once again please accept our apologies for the inconveniences caused and thank you for your continued support.

Kind regards
Letumile
REQ:***