BM
Burton M
1 reviews | Active since Nov 2013
04 Aug 2015, 07:45
Futility
My R299p/m contract came to an end at the end of June , I received a bill at the end of July for R1733 , I tried calling the call centre to query but since my number is on prepaid I was told that I would be transferred to the contracts dept but nobody answers , I was then told to call the contract line on 808 but when I put in my number it rejects as it is a prepaid number, I don't have the time to go around in circles , so I send this in the hope that mtn would contact me
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MTN South Africa's replyOfficial
18 Aug 2015, 14:49Hello Burton05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage for the month of June was 1699.08MB, since this was out of your 500MB bundle you were billed R0.99 per mb. The usage is valid and therefore, you are liable for the July invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage for the month of June was 1699.08MB, since this was out of your 500MB bundle you were billed R0.99 per mb. The usage is valid and therefore, you are liable for the July invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Aug 2015, 14:49
Official
Hello Burton05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage for the month of June was 1699.08MB, since this was out of your 500MB bundle you were billed R0.99 per mb. The usage is valid and therefore, you are liable for the July invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage for the month of June was 1699.08MB, since this was out of your 500MB bundle you were billed R0.99 per mb. The usage is valid and therefore, you are liable for the July invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,