1 reviews | Active since Mar 2015
FUSTRATED TO THE BONE
<br> I changed banks and went to MTN key west to change the banking details they have to the new details. So they phoned head office and I spoke to a lady and she assured me that everything is in order now and that the debit order will go off end of Jan. I received a sms saying that I owe them double now. I went to the store (key west) and the lady showed me that my debit order for Jan went through, her words \they usually make mistakes like this where the charge you double but only the half will be debated". So this morning I received an sms saying \""your debit returned unpaid. Please pay outstanding balance including RD fee at ABSA Bank acc no *** \"". I am fed up of all the lies and pathetic service! Can someone just catch a wake up and assist please?<br> """
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your new banking details were updated on the 4th of January 2015. The debit order for R788 for January did not go through hence we submitted a double debit order amounting to R1587.40 for February. Your account is currently in arrears, owing R1598.80 which can also be paid at Absa bank, account number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your new banking details were updated on the 4th of January 2015. The debit order for R788 for January did not go through hence we submitted a double debit order amounting to R1587.40 for February. Your account is currently in arrears, owing R1598.80 which can also be paid at Absa bank, account number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,