GB
Gary B
1 reviews | Active since Oct 2015
12 Oct 2015, 12:30
Fustrated
I received a bill for over R12 000 on data charged for April and May. As Autopage is my service provider I emailed them requesting details from my Msisdn so that this billing can be justified. I received an email back saying that it could take up to 8 weeks to retrieve the information. It has now been 12 weeks and I have still not received a response from either Autopage or Mtn but I am expected to keep paying this account. What is so annoying is that I have 3 accounts with this service provider and because one is in dispute they suspend all my accounts. Can someone please give me advise or please help.
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Replies (1)
MTN South Africa's replyOfficial
13 Oct 2015, 10:08Hello gbarnard751,
Thank you for your post.
Thank you for your time.
The number *** has not been ported and is still serviced by CELLC.
Regarding the billing Auto page and MTN is sharing the same network but the billing is done via the Auto page service provider.
We have logged a request to Auto page on your behalf to contact you. Auto page contact number ***.
Kind Regards,
Alice van der Merwe
Thank you for your post.
Thank you for your time.
The number *** has not been ported and is still serviced by CELLC.
Regarding the billing Auto page and MTN is sharing the same network but the billing is done via the Auto page service provider.
We have logged a request to Auto page on your behalf to contact you. Auto page contact number ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply13 Oct 2015, 10:08
Official
Hello gbarnard751,
Thank you for your post.
Thank you for your time.
The number *** has not been ported and is still serviced by CELLC.
Regarding the billing Auto page and MTN is sharing the same network but the billing is done via the Auto page service provider.
We have logged a request to Auto page on your behalf to contact you. Auto page contact number ***.
Kind Regards,
Alice van der Merwe
Thank you for your post.
Thank you for your time.
The number *** has not been ported and is still serviced by CELLC.
Regarding the billing Auto page and MTN is sharing the same network but the billing is done via the Auto page service provider.
We have logged a request to Auto page on your behalf to contact you. Auto page contact number ***.
Kind Regards,
Alice van der Merwe
Best regards,