NF
Nathan F

1 reviews | Active since May 2015

27 May 2015, 12:30

FURIOUS due to Account suspended!

MTN, for years i have never had an issue with your service. In fact saw you as the best ISP out there.<br> NOW i am afraid to say i am losing hope and plotting a change.<br> <br> My debit orders always go off early enough to ensue everything is paid. The month of MAY you have suspended my account demanding payments made to an absa account no *** of R330.39.<br> <br> On my bank statement it clearly shows MTN SP has been debited comes off my account and i gradually make my way through the month knowing all my debit orders have come off (keep in mind i had enough money for this debit order to go off) then I receive Money back from MTN into my account. How stupid!!! You take the debit order then give it back to me. You dont try take it off again here after you simply and selfishly suspend my account, I cant dial out and i can not be reached. Hell i could be bleeding to death unable to call for help. My phone is basically a paper weight now. So the problem is on your side but here i sit suffering.<br> <br> I AM FURIOUS AND YOUR SUPPORT IS USELESS!!! I SPOKE TO 2 PEOPLE AND THEY SAID I SHOULD SEND AN E-MAIL WHICH NONE WERE REP**** TO. GUESS WHAT ELSE, I TRY PHONE MTN AND THE CALL CENTRE IS NOT AVAILABLE

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 13:31
Official
Hello Freeseball,

Thank you for your post

Please accept our apologies for the delayed response and any inconvenience this experience may have caused.

Our records show that your line is connected and active on the Network. I hope we can restore the faith you had in us.

Should you still require further assistance, do not hesitate to contact us.

Regards
Sheila