Furious Customer!!!!!!

I am having such a awful experience with MTN repair centre. I am utterly frustrated and disappointed withtheir services and the way they handle my situation.

I purchased a cellphone (itel) last year in May at foshini oxford street East London. The phone started giving me multiple problems around September/ October then I went back to foshini Oxford Street and I was told that the phone should be booked in for repairs as it is past the 7 day warranty. So thats exactly what i did( 08/11/19). I then received a "new" phone from them on the 18/12/19 with an entirely different imei number aswell. Not even two months later the phone gave me the same problems as the one i originally purchased. This time i called the Sales consultant that i was previously dealing with at Foshini Oxford Street and explained it all. The consultant reffered ne to the Gilwell mall Foshini store East London because they no longer deal with cellphones. All paperwork was sent to Gilwell mall Foshini store. I explained to the lady named Margo that I am NOT happy with this phone and I DO NOT want it repaired or replaced with the same brand again as it will give me the same problems. Obviously there is something wrong with this ITEL branded cellphones i said. Margo was informed by MTN Repairs that I cannot be credited and that the cellphone will be replaced each time!!! I was livid by this. I insisted to speak to MTN repair centre myself. I called MTN Repair centre on the 11/02/2020 and spoke to a lady named Pricsilla. At this point i was upset... Priscilla still had the nerve to tell me that I was "suppose to know" that i could have booked the phone in under warranty to get credited seeing that the phone was under 6months the 1st time i booked it. I told her that the consultant i dealt with did not explain to me that i had this option. How can she say i was suppose to know this as if i were was a cellphone consultant!!!! So rude of her. This furiated me even more!!!! Long story short, I DO NOT WANT THAT CELLPHONE, NOR DO I WANT IT REPAIRED OR REPLACED WITH THE SAME DISGUSTING BRAN BECAUSE IT IA A USELESS PHONE AND WASTE OF MONEY!!! MTN should credit me so that i can purchase a reliable branded cellphone. I have taken the cellphone back to the Gilwell Mall Foshini store.

Ps. The Lady at the Gilwell Mall Foshini store (MARGO) was the best. Excellent customer service, friendly and so patient & understanding. Retail stores need more consultants like MARGO. This lady needs to be recognised for her efforts and hard work! Keep up the outstanding customer service Margo.