KM
Karonisa M
1 reviews | Active since Jun 2015
22 Jun 2015, 08:49
Furious client
This is the worse service I have received. Due to the strike that is happening at MTN, I am been billed incorrectly and according to MTN Pavilion there is NOTHING that can be done until the strike is over! If the strike goes on for the next 3 months I have to just deal with it. My bill is supposed to be R369pm, with my top up contract. In May I have been debited R562 and my next bill is set for R701. Someone within head office has lifted my credit limit and I have to bear the consequences and according to staff at the pavilion store there's ABSOLUTELY NOTHING THAT CAN BE DONE. Where is the continuity plan? If the strike goes on for the next 3/4 months we as customers have to just sit back and wait for it to end while our finances are been thrown all over??? Something needs to be done!! What back up does MTN have for cases like this? It has been a month already since the strike and still nothing is been done about this strike.
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MTN South Africa's replyOfficial
03 Jul 2015, 15:49Hello Karonisa1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of about 1 Gigs for the month of May and June. With regards to the SUL (Subscriber usage limit) being removed I will escalate the matter to the management team of Pavilion. Please be advised you can also set the usage limit on your account by dialling *141*5#
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of about 1 Gigs for the month of May and June. With regards to the SUL (Subscriber usage limit) being removed I will escalate the matter to the management team of Pavilion. Please be advised you can also set the usage limit on your account by dialling *141*5#
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,
MTN South Africa's reply03 Jul 2015, 15:49
Official
Hello Karonisa1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of about 1 Gigs for the month of May and June. With regards to the SUL (Subscriber usage limit) being removed I will escalate the matter to the management team of Pavilion. Please be advised you can also set the usage limit on your account by dialling *141*5#
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
You had a usage of about 1 Gigs for the month of May and June. With regards to the SUL (Subscriber usage limit) being removed I will escalate the matter to the management team of Pavilion. Please be advised you can also set the usage limit on your account by dialling *141*5#
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,