RL
Reinette L
1 reviews | Active since Jan 2014
15 Mar 2018, 12:59
Furious at MTN
I am furious, someone just contacted 2 people who have contract phones registered on my name and tried to de***** them of airtime. MyMTN OTP is used and he claims to be from MTN, what makes me furious is thet he knows that I am the contract owner, HOW DOES THAT HAPPEN??? I have 3 contracts up for renewal, I will be moving to Cell C, this is NOT acceptable!!!
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2018, 17:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please be advised that the following information will be needed for the QAM to be able to retrieve the call.
Customer ID number
MSISDN
number called on
Customer name and surname.
Date of call
we will trace the call and evaluate
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Mar 2018, 17:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please be advised that the following information will be needed for the QAM to be able to retrieve the call.
Customer ID number
MSISDN
number called on
Customer name and surname.
Date of call
we will trace the call and evaluate
Regards
Mike Ramaboka
Complaints Management Team
Best regards,