1 reviews | Active since Nov 2013
Furious, angry
Everytime when i buy airtime mtn will take my airtime before i can use it, I've been calling there call center to complain but they will tell me that is not yet updated on their system, or they will advice me that i have a running aps on my phone, like i only use Whatsapp end there is no ways what's can cost me so much, i even though i should live mtn but i can't as i like it, but now you are treating me wrong, even this morning i had my R9.00 airline but to my surprise when i check is gone, yesterday i even called u to unsubscribe your your bonus airtime thinking that maybe is the reason. But i was wrong, I WANT MY AIRTIME BACK THAT'S IT U CAN'T TELL ME IT'S MY UPS I REALLY DON'T WANT TO HEAR THAT IM SO ANGRY.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the airtime was used up on internet connections. You had 2 multiple sessions running that depleted your airtime balance. We advise that you close off applications that you are not using on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the airtime was used up on internet connections. You had 2 multiple sessions running that depleted your airtime balance. We advise that you close off applications that you are not using on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,