Furious And Highly Irritated

Recently upgraded from samsung s4 to samsung note 4 and signed a deal where contract would be charged at R529 per month only to get a bill with an extra R288 charge which i didnt sign up for amd want it removed from my account instantly as ive spoken to the lady who assisted me in the Alberton branch and she sent through an email which doesnt help me as my bill is still not fixed i am not prepared to pay the extra charges as this was not part of the deal i signed for. IM SICK AND TIRED OF THE LACK OF COMMON SENSE N KNOWLEDGE THAT MTN CUSTOMER SERVICE HAS TRYING TO GET THROUGH TO 808 FOR THE PAST WEEK WITH NO LUCK YOUR SERVICE IS A BALL OF **** AND YOU PEOPLE SUCKS.