Furious and frustrated with the lack of customer service!

After months of struggling to get MTN to cancel my contract which ended in Jan 2024, and have the audacity to still charge me legal fees ect they eventually did cancel and cleared the fees, with the help of the Consumer Goods and Service Ombudsman. Now I am struggling to obtain a settlement letter in order to clear this account from my credit report which is affecting my credit score. It’s been 1 week of emailing and calling the centre and nothing has been done! MTN GET YOUR ACT TOGETHER! This is the very reason I knew I should not have moved from Vodacom to MTN.