SM
Samantha M

1 reviews | Active since Sept 2015

09 Sept 2015, 08:26

FURIOUS AND ANNOYED

From March 2015 MTN whom I had a contract with which came across from Nashua started charging me an additional R130.00 fee on data which I did not request nor did I receive the additional date.I queried this in April and because of the strike I could not be assisted. Once the strike was over I called the call center on 28/07/2015 and was assisted by a consulted called Lindiwe Mnguni. I queried closing my contract and requested a refund of the extra billing that I charged. She informed me to wait 10 working days. She successfully assisted in cancelling my contract however till today I am still awaiting my the refund for additional data and the hardware for the last three months after my contract ended in May.<br> <br> Lindiwe informed me that I would be refunded the hardware fee from May-August and the additional data fee which I was charged from Mar 2015 - August 2015.<br> <br> I am disgusted and high disappointed by the way in which my query has been handled, no one has called me and when I called the consultant whom assisted me on many occasions I received no call back.<br> <br> I would like for this queries reference numbers: *** and *** to be dealt with and be compensated immediately

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 10:39
Official
Hello Furious Samantha,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the cell number has been converted to pre-paid. The credit for R296.49 and R420.00 has been passed to the account. This credits has been used against the account balance of R500.00 on the 1-8-2015. Credit of R215.79 will be passed to your bank account. Allow +-5 working days for the request to be finalized. REQ:***.

Kind Regards,

Alice van der Merwe

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