Furious
<p>Mtn continues to debit my account after numerous attempts with them to cancel a contract that i paid up in April now i am told that i have a balance. I will not pay that balance as i have finished paying this contract and i a not the one to call mtn when i have done so to cancel this contract. Ombudsman doesnt respond and consultants are very ***********. I spoke to several consultants since May and this better be sorted out urgently as i am in talks with my legal team. I will not call mtn again just to cancel a contract that i paid up in April.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindy note that the said number does not appear on our systems. Please provide us with your ID number so that we may confirm that the number is in fact cancelled.
Regards,
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindy note that the said number does not appear on our systems. Please provide us with your ID number so that we may confirm that the number is in fact cancelled.
Regards,
Ishie
Best regards,
Good day
The number in question is: ***
ID number: ***
The number is not cancelled since I am still being debite and since I was told I have a balance the number is still active on contract.
Good day
The number in question is: ***
ID number: ***
The number is not cancelled since I am still being debite and since I was told I have a balance the number is still active on contract.
Good day
As there has not been any reply since my last post I take it Mtn clearly has no sense of customer service or resolve so I have spoken to my legal team we are taking it further. You are the worst to me Mtn I never thought by a long shot that I would go through such kind.
Good day
As there has not been any reply since my last post I take it Mtn clearly has no sense of customer service or resolve so I have spoken to my legal team we are taking it further. You are the worst to me Mtn I never thought by a long shot that I would go through such kind.