FURIOUS

I completed a claim form for my ****** cell phone through insurance on the 24/04/15, i received a reference number as well as confirmation that i will receive a response within 5 working days. I followed up on my request a week later and still did not receive any form of reply I sent an email and i went into the branch at Westgate and still could not get an answer . To date i still have not received any feedback from you guys. I find that very poor service , i am extremely disappointed and feel i rather take my business else where as Mtn clearly does not worry about the customers . Even when you contact them via telephone you spend half the day waiting for someone to answer the phone. MTN really needs to take their customers more seriously as lots of people are not happy with their services and leaving join other service provides . I would really appreciate if someone 1 can follow up on my claim ASAP.